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Digital
Transforming Public Services
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Delivering sustainable services, reducing carbon footprint and improving Customer experience
Apr 30, 2024
April 30, 2024
DigitalDelivering sustainable services, reducing carbon footprint and improving Customer experience
Automating high-volume customer interactions within Exchequer Services allows customers to readily access important information, and has meant the Council were able to reassign resources to other areas which contributed to a 22/23 in year collection improvement of 1.4% and arrears collection of £5.2m up by £2.6m from 21/22
March 20, 2024
DigitalUnderstanding NPS Impact in the Public Sector
Explore how Net Promoter Score (NPS) influences public sector service delivery. This guide offers insights for customers and stakeholders on leveraging NPS for improved experiences and outcomes
November 13, 2023
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Enabling families to have their voice during the Continuing Care Process
`Social care is in desperate need of widespread reform, but to protect the safety of our most vulnerable, Children’s long-term care needs specialist attention'
February 22, 2023
Digital
Digitising CHC is the fuel for ICS's change engine
As the Integrated Care Systems (ICS) structure continues to develop in 2023, how can we look to transform and improve the Continuing Healthcare (CHC) process through digitisation? And how can transforming this service set a model that will support the success and ultimate benefits that the move from Clinical Commissioning Groups to an ICS might bring?
November 16, 2021
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It's Personal
For those of you that have been working on digital services forever, you’ll remember something called web 2.0. It was dismissed as irrelevant by naysayers back in 2005 but it turned out to be massive. While the layperson may not know what web 2.0 means or stands for they will almost certainly have interacted with a service that was born out of the evolution of internet to “web 2.0”.
December 2, 2020
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Public Services of the Future - What Will Our Public Services of the Future Look Like for Citizens?
Paul Tomlinson, explains how the public sector will build on its ability to be agile and responsive with digital solutions, breaking down silos, using data and building only on those platforms that enable flexibility.
September 15, 2020
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Catalysts for Change - What Emerging Technologies will be Most Important in Transforming Public Service Delivery?
Exploring how emerging technologies around data will enable an increase in personalised services, more proactive action, no code digital services delivery, a more compassionate approach, and the provision of intelligent services.
August 24, 2020
Digital
A New Normal - How Will the Tech Sector Continue to Support Public Services in a Post-COVID World?
John McMahon, IEG4 explores how Interconnected digital ‘engines’ that provide common functions are the future of local government service delivery...
November 4, 2019
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They Ask, You Answer - Using an Outcome-Based Approach
The relationship between most citizens and their council is light touch and sporadic. The vast majority of citizens have little more than a Council Tax relationship with their council, with infrequent and difficult-to-predict touch points when it comes to the services they require. Maintaining a single view of these customers, just in case it’s needed, is a massive and unnecessary overhead.
October 25, 2019
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Proactive Prevention - Personalisation Through Assessment
The pressure on social services to provide support for the vulnerable within the community is never far from the news headlines. Deadlines for a succession of promised green papers have come and gone. The reality may be that effectively funding social care is difficult to explain, difficult to achieve and, dealing with it, is politically toxic.
September 20, 2019
Digital
Prevention, Orchestration, Automation
In the summer of 2014, a ground-breaking thing happened. The UK’s first robotic process benefit assessor starting processing claims in North Tyneside Council. Ground-breaking, because benefits is widely seen as the most complex aspect of local government administration. If you can leverage robotic process automation here, then you can use it to do any process.
August 19, 2019
Digital
Preventing fraud and increasing automation
By leveraging real-time web service calls powered by smart credit reference agency functions, IEG4 have ensured fraud is removed and is prevented intelligently and that the many get their applications processed quicker.
May 2, 2019
Digital
Building reusable council services
Service and providing the potential clients and customers with testimonials is one of the best ways to market.
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