Revenues & Benefits: Automate Public Sector Efficiency

>1.7 Million Revenues and Benefits forms processed

Driving innovation and channel shift

Our Revenues and Benefits products are feature-rich, designed to make digital the preferred channel for your customers while delivering significant automation.

Deliver channel shift quicker and smarter by allowing customisation of online service content for faster, tailored delivery.
Achieve unparalleled automation levels with integration to NEC Software Solutions, Capita, Civica, and every EDMS, resulting in significant efficiency savings.
Enhance user experience and increase service take-up with intuitive, device-compatible online services designed to meet user needs.
Prevent fraud and error with instant smart validation using RBV and CallValidate, reducing unnecessary admin time for claims and changes in circumstances.

Workflow diagram connecting user profiles to various options represented by icons and colored boxes

Total Integration

IEG4 offers seamless integration into document management, digital workflow, citizen accounts, address look-ups, bank account validation, risk-based verification, and ID verification services, leveraging expertise in APIs and Robotic Process Automation.

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Achieve 90-100% automation levels for Council Tax processes.
Push benefits data directly into Capita, NEC Software Solutions, and Civica back office systems.
Allow mid and post-form submission evidence uploads, with real-time integration to EDMS or OpenProcess.
Ensure highly accurate RBV outcomes through seamless data and evidence handling.

Enhanced Customer Interaction

Authenticate customers in real-time for accurate and personalised service.

Customise form content and self-service FAQs based on real-time back office data.

Streamlined Processes & Efficiency

Consolidate multiple processes, such as move notifications, discounts, and eBilling sign-ups, into a single form.

Utilise intelligent features to prevent unnecessary work, with mobile-responsive forms that can be tracked online in the Digital Experience Platform.

Key Features

User-Friendly Online Forms and Self-Service Portals

Intuitive online forms and self-service portals enable citizens to apply for benefits, report changes, and make payments easily, offering 24/7 access and reducing the need for in-person visits.

Unparalleled Automation

The solutions automate routine tasks, reducing staff workloads, speeding up processing, minimising errors, and allowing focus on more complex cases.

User-Centric Design

Device-compatible, intuitive forms enhance the user experience and increase service adoption.

Total Integration

Integrating with back-office systems such as NEC, Capita, and Civica; providing high levels of automation and substantial efficiency savings.

Advanced Data Analytics and Reporting Tools

Power-BI enabled reporting, offering comprehensive insights through a dynamic dashboard and with interactive visuals users can drill down into data for deeper analysis.

Enhanced Customer Interaction

Real-time authentication allows personalised services, while smart FAQs and tailored content improve self-service options.

Compliance with Regulatory Standards

Ensuring compliance with current legislation and regulations in the revenues and benefits sector and thereby helping local authorities stay up-to-date with legal requirements, reducing the risk of non-compliance penalties and enhancing public trust.

Fraud Prevention

Real-time smart validation reduces fraud and error, minimising administrative burdens.

Loved by Many

Tried, tested and loved by local governments

"We wanted a reliable system that would simplify a complex process and be easy to use. The IEG4 solution achieves this, helping us to to quickly and efficiently assess entitlement".

Alasdair Bruce
Service Delivery Manager

"The new forms save workloads, storage and equipment space and reduce staff time on routine applications, allowing us to focus on the more complex cases".

Jayne Ruddock
Service Manager

"IEG4 were very knowledgeable about the complex area of Revenues & Benefits forms. They had an excellent understanding of the underlying business reasons for putting these forms in place".

Sean Missin
Procurement Officer