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Concessionary Travel System

Blue Badge, Freedom Pass & Taxi Card

Get in Touch Request a demo
>181k
Submitted applications across our User base
82%
applications for one Council are now online
>194k
Service Workflows in one year
82% of applications for one County Council are now online.

Streamline & Automate

IEG4's Digital Concessionary Travel System for Blue Badge, Freedom Pass and Taxi Card Management System is a customisable, intelligent digital service that streamlines and automates the management of Concessionary Travel applications.
  • Enhance efficiency by streamlining progress tracking from application to issue.
  • Reduce unnecessary contact by redirecting application queries to a brandable self-serve portal.
  • Give customers full visibility of their case with status updates, evidence requests, payments, and more.
  • Effectively plan and manage renewals and resources with real-time badge expiry data.
Workflow diagram connecting user profiles to various options represented by icons and colored boxes

Smarter Case Management

Enhance customer response time and reduce unnecessary contact with a customisable, dedicated and fully integrated self-serve portal.
  • Easy-to-learn powerful case management with inbuilt document management.
  • Intelligent workflows for applications, renewals, cancellations, appeals, and organisations.
  • Self-service status check, evidence upload, and payment functions.
Dashboard showing a graph with increasing submission numbers

Powerful Reporting

Through PowerBI gain superior insights with a dedicated and dynamic reporting platform that provides actionable data, enabling your team to effectively manage the Blue Badge Concessionary Travel Service.
  • Exportable reporting data.
  • Predict and plan for expiry dates.
  • Manage team performance, supporting and encouraging where needed.

Key Features

Streamlined Process

Applicants can easily submit concessionary travel applications online, reducing paperwork and manual handling for councils.

Automated Eligibility Checks

The system integrates with national databases to automatically verify applicant eligibility, speeding up the approval process

Real-time Case Management

Councils can track and manage applications in real-time, allowing for faster responses and efficient case handling.

Integrated ID Verification

Built-in integration with identity verification services ensures that applicants' identities are validated securely and accurately.

Automated Renewal Reminders

Automated notifications remind citizens when their concessionary travel passes are due for renewal, reducing lapses and missed deadlines.

Flexible Reporting Tools

Powerful reporting features allow councils to generate insights and performance data, helping them track service outcomes and identify areas for improvement.

Customisable Workflow

Councils can tailor workflows to their specific processes, making the system adaptable to local requirements and improving overall efficiency.

GDPR-Compliant Data Security

The system is designed with robust data protection measures to ensure compliance with GDPR, safeguarding sensitive user information.

Loved by Many

Tried, tested and loved by local governments
"We're live with the new Blue Badge application process and it's been a storming success with our customers and our team".
Georgiana Young
Former Customer Service and Business Support Manager
London Borough of Waltham Forrest Logo
"Applications used to take several weeks to process, now they take a matter of minutes providing all required information is at point of application".
James Richardson
Blue Badge & Processing Team Manager
Norfolk County Council Logo
"At Kent, we selected the IEG4 Blue Badge product as it provided overall greater efficiencies".
Hannah Buckley
Blue Badge Operations Supervisor
Kent County Council Logo

The Digitisation of Concessionary Travel presented by Claire Pierpoint, Concessionary Awards Manager from London Borough of Lewisham

Learn how the system enhances accessibility, streamlines processes, and improves the lives of residents. It provides valuable insights and real-life examples from a council successfully using the system.

Our Customer Stories