Hackney Council is the latest council to unveil a new digital Garden Waste Service, developed in collaboration with their trusted digital platform partner IEG4.
The change in the service, offers a seamless and fully integrated process from start to finish.
Benefits and key features of the new service include:
- Intuitive User Interface: The garden waste service is accessible through a user-friendly platform, making it easy for customers to navigate and locate necessary information promptly
- Streamlined Sign-Up Procedure: The registration process is designed to be straightforward and intuitive, with clear instructions and readily available information at every step
- Transparent Pricing Model: Customers have the benefit of a clear and understandable pricing structure, allowing them to know the cost of the service upfront
- Universal Accessibility: Ensuring the service is mobile-responsive and inclusive, it accommodates all users, including those with disabilities and accessibility requirements.
Additionally, the project has leveraged a collaboration with Causeway Technologies, the council’s waste management system provider. Through the use of APIs and IEG4’s low-code digital engagement platform, the service automates the entire process, eliminating manual tasks and thus optimising the end-to-end service efficiency.
In addition, IEG4 provides seamless integration to the Civica Pay epayments as part of the user journey so payment is assured up-front.
Similar solutions have also recently been launched by Elmbridge Borough, Erewash Borough, and Huntingdonshire District Councils, all in partnership with IEG4 integrating with WhiteSpace and Bartec along with Pay 360, Paysuite (Direct Debits) and Adelante epayments. The four councils have seen revenue exceeding £5m over the past 12 months alone and subscriptions have just surpassed 100,000.
Paul Dobbs, Service Group Manager – Business & Operational Support, Hackney Council says, “The introduction of the garden waste subscription service was realised in collaboration with our trusted partners IEG4 and Causeway Technologies, and with cutting-edge digital tools optimising service delivery it is supporting us to achieve our savings goals. The rollout was successful and we have achieved our subscription target by early June, thanks in no insignificant part to IEG4 and their smooth and reliable platform”.
Rob De Felice, Business Development Director, IEG4 says, “We have been a proud partner of Hackney for many years, supporting the council with the development of end-to-end digital tools that improve service delivery and respond to their challenges”.
